CORONAVIRUS (COVID-19) INFORMATION

CORONAVIRUS (COVID-19) INFORMATION
AN IMPORTANT MESSAGE FROM FLORIDA VACATION HOME
REGARDING OUR RESPONSE TO THE CORONAVIRUS OUTBREAK

Our Valued Guests:

We would like to assure you that the health and safety of our guests, team and neighbourhood community remains Florida Vacation Home’s top priority. As a trusted vacation rental management company, we are committed to doing what is best for all concerned – our guests, our team and our company itself – during this time of uncertainty.

According to our rental agreement, guests may cancel for any reason more than 30 days prior to arrival and receive a refund. Because of the Coronavirus outbreak, we are willing to waive change fees for those who decide to reschedule stay dates.

For those needing to cancel within the 30 days prior to arrival, our standard cancellation policy states the rental is technically nonrefundable. Our traditional advice/ fail safe for necessary cancellations within this period is travel insurance, however many travel insurance providers do not consider the “fear of travel” as a covered event unless you have purchased separate “cancel for any reason” insurance. Therefore, guests are left without many options during this time period unless they themselves do contract the Coronavirus and prove it with medical records.

Knowing this, we are choosing to work alongside our concerned guests and guests traveling from impacted areas on a reasonable solution. Though their funds paid will not be refundable, Guests scheduled to arrive within 30 days who request a cancellation due to the Coronavirus outbreak, will be offered the option to defer their stay at the same property within 12 months. We are not charging a deferment fee. If a guest chooses to travel during a higher rate period, they can expect to pay the difference, however, no rate adjustments will be made during lower rate times.

If you are an incoming guest needing to cancel due to the Coronavirus pandemic, please send an email to us via our contacts link with your Reservation #, your reservation dates, and cancellation request. If you are choosing to defer the stay, please refer to the calendar on the listing page for future stay dates that are available.

Florida Vacation Home wants everyone to feel reassured during this uncertain time, however, Port Saint Lucie needs you and our visitors to come back and support our team, our homeowners and our community as we rebound from this potential pandemic.

Things to consider when coming to Port St Lucie:
As of Saturday, May 9th, 2020, Florida Dept of Health has confirmed 273 cases in ST Lucie County, with 9 new cases on May 9th. A total of 44 cases are recorded for our area code 34952.

“Safer At Home” Effective Thursday, April 3, Florida Gov. Ron DeSantis to issued Executive Order 20-91, which places the entire state of Florida under the “safer at home” initiative. This order, which has been implemented in all counties since Monday, March 30, states that all persons within the state of Florida shall limit the time spent outside their home to only essential activities. This order still allows people to take care of pets and engage in outdoor recreational activities, as long as social distancing is observed. Senior citizens and individuals with a significant underlying medical condition shall stay at home and take all measures to limit the risk of exposure to COVID-19. Any business capable of providing delivery, or curbside service is encouraged to do so.
As of Friday, March 27th, US1 leading into the Florida Keys is closed unless you are a resident, property owner or delivery personnel. Photo ID with address in the Keys or back up documentation to show you live or have property in the Keys is required. This checkpoint remains in place and over 700 cars were turned around in the first 48 hours.

Following an executive order by Florida Governor Ron DeSantis, the City of Port St Lucie is directing all bars and nightclubs to cease operation by 5 p.m, Tuesday March 17th, 2020. This includes bars operating ancillary to any hotel, guest house, or bed and breakfast.
All restaurant facilities are limited to take out and delivery only. There shall be no on-site dining or consumption.
The decisions for responses to this fluid situation are being made in the interest of public safety. This follows the decision by the President of the United States to discourage gathering of more than 10 people.
All City recreational facilities and activities remain closed.*

For up-to-date information on the status of ST Lucie County and COVID-19, go to www.stlucieco.gov/departments-services/a-z/public-safety/covid-19, www.floridahealth.gov, or www.CDC.gov. In addition, The Florida Department of Health has put up a 24/7 information hotline: 1-866-779-6121.

*Closures are reevaluated on a daily basis.

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